Glider Travels Policies, Cancellations & Refunds

Booking & Payments

• A request is not confirmed until Glider sends written confirmation after availability and required payment are verified.
• The written quote identifies the total price and applicable taxes or charges for the selected services.
• The quote states any deposit, balance, payment methods, and due dates. There is no single deposit percentage for every trip.
• Prices and availability can change until written confirmation. If a material change is needed, Glider will share it for review before confirmation.

Cancellations & Changes

The confirmed quotation or voucher states the cancellation process, deadlines, applicable supplier penalties, and any fare or price difference. Contact Glider as soon as possible by email or phone and request written acknowledgement. Changes and rescheduling depend on supplier availability and may incur charges. Missed departures or no-shows may be subject to the supplier’s disclosed conditions.

Supplier & Third-Party Services

Airlines, accommodation providers, activity operators, transport providers, and guides may deliver parts of a trip. Their service rules, check-in requirements, inclusions, and cancellation terms are disclosed in the quote or confirmation where available. Glider will assist with coordination and support.

Refunds & Glider Cash

The confirmed terms and the supplier’s decision determine whether a refund or credit is available and the amount. The written refund communication will describe the applicable method and processing steps. Glider Cash may be offered subject to its stated conditions; it is not a substitute for any refund or remedy required by law. Processing time may depend on the payment provider and supplier.

Force Majeure

Weather, transport disruption, government action, safety concerns, supplier closures, and other events outside reasonable control may affect a service. Glider will share material updates and help explore available alternatives or supplier remedies. Any change, credit, or refund follows the booking-specific terms, supplier rules, and applicable law.

Travel Documents

Travelers are responsible for accurate passenger information, valid travel documents, visas, permits, and compliance with destination rules. Entry decisions are made by the relevant authorities. Missing documents may prevent travel and trigger the applicable supplier terms.

Complaints & support

Contact support@glidertravels.com or +91 81144 12057 with your booking reference and the details of your concern. Your statutory consumer rights and remedies are not affected by these policies.