Glider Travels Terms & Conditions

1. Definitions

• Booking: A reservation for a tour, activity, accommodation, transport, flight arrangement, or custom itinerary confirmed in writing.
• Supplier: An airline, hotel, activity operator, transport provider, guide, or other provider delivering a travel service.
• Confirmed quotation: Glider’s written booking document stating the selected services, price, inclusions, exclusions, payment schedule, and applicable change or cancellation conditions.

2. Eligibility & Use

You must be at least 18 years old to make a booking. If you book on behalf of others, you are responsible for ensuring all travelers comply with these terms.

3. Booking Contract

A request or displayed itinerary is not a confirmed reservation. A booking is confirmed when Glider sends written confirmation after supplier availability and required payment are verified. The confirmation, its supplier conditions, and these Terms should be read together. If a booking-specific condition conflicts with a general description on this website, the written confirmation for that booking governs, subject to applicable law.

4. Glider’s Role

Glider helps plan and coordinate travel and may arrange services provided by independent suppliers. Each supplier is responsible for delivering its service under the conditions disclosed for that service. Glider will assist with coordination and support, and remains responsible for obligations that apply to Glider under law.

5. Payments

• Prices and availability may change until the booking is confirmed in writing.
• The confirmed quotation will identify the price, applicable taxes or charges, payment method, deposit (if any), and due dates.
• Pay through the payment option provided for the booking. Payment confirmation is subject to the payment provider and Glider receiving confirmation.
• Any balance must be paid by the due date in the written confirmation; a supplier may release unpaid reservations subject to its conditions.

6. Cancellations & Changes

The confirmed quotation or booking voucher specifies how to request a change or cancellation, the applicable deadlines, supplier charges, and any fare or price difference. Contact Glider promptly using the published support details; a request is not effective until acknowledged in writing. No-shows and missed services may be treated under the supplier’s disclosed conditions.

7. Refunds & Glider Cash

Refund eligibility and amount depend on the confirmed booking terms, supplier rules, services already used, and applicable law. The written confirmation or refund decision will explain the applicable method and expected processing steps. Glider Cash may be offered where applicable; it is subject to its stated conditions and will not replace a non-waivable legal right.

8. Travel Documents

Travelers are responsible for providing accurate traveler details and carrying valid passports, visas, permits, health documents, and other documents required for their journey. Visa and entry decisions are made by the relevant authorities and are not guaranteed by Glider. Contact Glider before booking if you need help checking published requirements. A traveler who cannot travel because required documents are missing may be subject to supplier cancellation terms.

9. Force Majeure

If an event outside the reasonable control of Glider or a supplier affects a trip, the affected services may be delayed, changed, or cancelled. Glider will communicate material updates and assist with available alternatives or supplier processes. Any cancellation, credit, or refund will follow the confirmed booking terms, supplier rules, and applicable law.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability, remedies, or consumer rights that cannot legally be excluded or limited. Where Glider arranges a service delivered by a supplier, responsibility for that service is determined by the booking documents, the supplier’s disclosed conditions, and applicable law.

11. Communications

Glider may use the email address, phone number, or WhatsApp details you provide to respond to an enquiry, manage a booking, or provide service updates. Marketing messages are sent only where permitted and may be opted out of. See our Privacy Policy for information about personal data.

12. Changes to Terms

We may update these T&C from time to time. The latest version will always be published on our website.

13. Support & complaints

For booking support or a complaint, contact support@glidertravels.com or +91 81144 12057 and include your booking reference where available. Glider will acknowledge and review the matter through this support channel. This does not limit your right to use a consumer forum or other remedy available under applicable law.

14. Governing law

These Terms are governed by the laws applicable in India. Any dispute will be handled by the forum with jurisdiction under applicable law, including applicable consumer protection law.